fbpx
Francini Cafe Colombia Logo Privacy Policy
  • ANGEL PLACE,
    WORCESTER, WR1 3QN
  • LOCKDOWN OPENING HOURS FOR TAKEAWAYS ONLY:
  • Mon – Fri
    8:00 am until 4:00 pm
    Sat
  • 8:00 am until 4:00 pm
    Sun
    10:00 am until 4:00 pm
  • During Coronavirus opening hours may change, follow us on social media to keep updated.
Image Alt

Refunds & Returns Policy

Didn’t like your products? No problem!

Our easy-to-follow Refunds and Returns policy is here to provide just the information you need in case you didn’t like or were unhappy with your product.

Refunds and returns

Returns

You have 30 calendar days to cancel or return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refunds

If you believe the item(s) to be faulty, we are happy for you to send the item back to the address listed below.

Francini Cafe De Colombia, Angel Place, Worcester, WR1 3QN

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment) and you will receive the credit within 5 working days, depending on your card issuer’s policies.

Shipping

For non-faulty items, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you have any questions about our Products & Orders, Wholesale Enquiries, Worcester Cafe or PR & Media Enquiries relate please feel free to Contact us here.

Don’t miss any news and follow us on Facebook and Instagram